Order and delivery terms

IKH.se is a marketplace operated by IKH Oy, Finland (business ID 03988747), where the vendor of goods is either IKH Oy or an authorized IKH dealer (hereinafter referred to as the “Vendor”) who operates as an entrepreneur. With regard to each order, the name and contact details of the Vendor shall be indicated on the order confirmation. The following terms and conditions apply to the trade agreement between the Vendor and the Vendor's customers.

The Vendor reserves the right to change these terms and conditions unilaterally without prior notice. Orders are subject to the contractual terms and conditions in force at the time of the order, which the customer accepts when placing the order.

The Vendor is not liable for damage caused by force majeure. Force majeure is considered to be unforeseeable events or changes in circumstances beyond the Vendor's control and which the Vendor cannot reasonably overcome. The Vendor is obliged to notify the customer as soon as possible of any force majeure affecting the Vendor.

The Vendor sells products and services to person of age (hereinafter referred to as consumers) and, with the consent of a guardian, also to persons under the age of 18 (business-to-consumer sales) within Sweden's borders. Business-to-consumer sales complies with the applicable Swedish and EU consumer protection legislation. These terms and conditions do not apply to the extent that they limit the consumer's rights as determined by mandatory legislation.

The estimated delivery times are based on information provided by importers and manufacturers. The Vendor or the suppliers used by the Vendor are not responsible for delays caused by unforeseeable changes beyond their control. A binding trade agreement enters into force when the customer has received an order confirmation from the system.

Registration

The customer shall, when placing an order, be held responsible for submitting full contact details, including at least the customer’s/consumer’s name, address, phone number and e-mail address. By submitting the details the customer registers to IKH Online Store's customer database and the details will be used in accordance with the register description. It is also possible to order without registration.

Use of cookies

The IKH.se website uses cookies, through which it can be further developed into an increasingly user-friendly site. The task of IKH.se website cookies is to facilitate, improve and hasten the business experience. Cookies may also be used for the provision of offers and more personal product recommendations to the customer. A cookie is a small text file which the IKH.se web server saves on the user’s hard drive. Part of the IKH.se website content may entail acceptance of cookies in order to function properly. In all likelihood, the user’s web browser will accept cookies by default settings, but the user may also prevent the use of cookies by adjusting the browser settings or by removing the cookies from the browser after using the service. Further information on browser-specific instructions for use can be found in the manufacturer’s instructions.

Prices in the price list include VAT, but not transportation costs/freight, unless otherwise stated. Before placing an order, the customer is informed of the price of the product including transportation costs. For ease of comparison, prices are given in the chosen currency, i.e. either in Swedish kronor (according to the current average rate of the Bank of Finland) or euros (standard value). The trading currency is SEK.

If there is a clear error in the price list, the product shall not be sold at a clearly lower price if it may be assumed that the customer understood the existence of the error.

When the price of a product increases prior to shipment processing at IKH, the ordered product shall be delivered at the original price. If any change is made to the order, the price of the product will be determined according to the price at the time of the change.

The Vendor reserves the right to limit the sale of products in exceptionally large consignments. The Vendor shall not sell any product at its place of trading for resale purposes.

Products that have been manufactured, ordered and modified at the customer’s request shall be granted no right of unilateral cancellation. In connection with a cancellation, any charges incurred from the order shall be levied in their entirety from the buyer.

Verifone acts as the partner for the payment methods on IKH.se.

When paying with Visa, Visa Electron or MasterCard, the Vendor acts only as a marketer of products and services and also delivers the products to the customer. Verifone is responsible for transaction complaints. When paying by Visa, Visa Electron or MasterCard, Verifone acts as a Vendor and the transaction is between the customer and Verifone. The Vendor is responsible for all obligations related to the transaction. 

Depending on the weight and size of the product, the shopping cart shows different delivery options to choose from. Delivery costs vary depending on the delivery method and are shown when ordering.

Delivery to a service point
The customer can choose a pick-up point near him/her and will receive a notification by SMS.

Home delivery
The parcel is delivered to the specified address on weekdays between 8-00 and 16.00. If the addressee cannot be reached, the parcel can be collected from the recipient's nearest PostNord or DHL service point.

Home delivery, large parcels 
The parcel is delivered as a pallet shipment to the specified address on weekdays between 8-00 and 16.00. If the addressee cannot be reached, the parcel can be picked up from the recipient's nearest PostNord or DHL service point.

On average, the order is processed within 1-2 working days after the automatic order confirmation has been sent. Transportation time is usually 5-7 business days.

The Vendor is not responsible for delays caused by force majeure.

The Vendor is not obliged to reserve other products in the same order for the customer if the availability of a product is poor or its delivery is delayed due to reasons not attributable to the Vendor. Alternatively, the customer can agree to subsequent delivery of the delayed product or choose to cancel the order. Shipping costs for subsequent deliveries will be charged as usual. The products in the order will be reserved for a maximum of seven days, after which the order will be canceled unless the customer opts for subsequent delivery.

Under the Consumer Protection Act, the consumer has the right to cancel an order placed via remote purchase or part of it within 14 days of receiving the delivery. The customer must notify the Vendor of the cancellation separately. Simply returning the goods or not collecting the delivery does not count as a cancellation. The product must be returned no later than 14 days after the notification of cancellation.

In the event of cancellation, the price of the product and the original delivery costs, excluding return costs, will be refunded to the customer.

The customer is obliged to check the contents of the delivery within 14 days and to read the product's instructions and conditions of use before using it.

Returns and cancellations are most easily done by logging in to your account or by using the order number here. 
The method of return depends on the weight and dimensions of the product. After the return notification the customer will receive instructions for the shipment of the product in question.

The guarantee shall apply to material and manufacturing faults that may appear in the product during the guarantee period. Product-specific guarantee periods can be found on the website in connection with product specifications.

The Vendor reserves the right to verify reported product defects. Charges for unfounded service visits shall be levied in their entirety from the buyer if the product has clearly been delivered for after-sales service without cause.

A notice of defect with respect to an order shall be made to the Vendor. In connection with the return or notice of a product defect, the customer shall be under obligation to submit a certificate of purchase, receipt or some other proof of the time and place of purchase. The Vendor reserves the right to levy the charges incurred in a receipt search, from the buyer.